- Professional guidelines
We will observe and act in accordance with the byelaws, regulations and Code of Ethics of the Institute of Chartered Accountants in England and Wales and all work is undertaken in accordance with these requirements.
A copy of these requirements is available by request from our offices or can be seen at www.icaew.com/regulations.
- Investment services
If during the provision of professional services to you, you need advice on investments, we may have to refer you to someone who is authorised by the Financial Conduct Authority, as we are not. However, as we are licensed by the Institute of Chartered Accountants in England and Wales, we may be able to provide certain investment services where these are complementary to or arise out of the professional services we are providing to you.
In the unlikely event that we cannot meet our liabilities to you, you may be able to claim compensation under the Chartered Accountants’ Compensation Scheme.
We hope that you will never need to complain, but if you do, please contact your engagement partner or manager in the first instance.
We undertake to look into any complaint carefully and promptly and do all we can to explain the position to you. If we are unable to resolve your complaint to your satisfaction, then you may take this matter to our Institute, the ICAEW.
- Conflicts of interest
We reserve the right during our engagement with you to deliver services to other clients whose interests might compete with yours or are or may be adverse to yours, subject to our confidentiality requirements.
Should any conflict arise, we will advise you immediately and take the necessary action to deal with the conflict subject to client confidentiality.
Our fees are charged on the basis of time spent on your affairs by the principals and staff of this firm and on the levels of skill and responsibility involved.
Our standard terms of payment for invoices not being paid by standing order are that payment is due within 30 days of presentation of the invoice.
- Electronic Means of Communication
Communications via the internet are capable of data corruption and therefore we do not accept any responsibility for changes made to such communications after their despatch. It may therefore be inappropriate to rely on advice contained in an e-mail without obtaining written confirmation of it. We do not accept responsibility for any errors or problems that may arise through the use of internet communication and all risks connected with sending commercially sensitive information relating to your business are borne by you. If you do not agree to accept this risk, you should notify us in writing that e-mail is not an acceptable means of communication.
It is the responsibility of the recipient to carry out a virus check on any attachments received.
- Client Monies
We may, from time to time, hold money on your behalf. Such money will be held in trust in a client bank account which is segregated from the firm’s funds. The account will be operated, and all funds dealt with, in accordance with the Clients’ Money Regulations of the Institute of Chartered Accountants in England and Wales. This account does not accrue interest.
If the total sum of money held on your behalf exceeds £10,000 for a period of 30 days or more, then the funds will be placed in a separate designated account. Any interest paid on this account will be paid to you and paid without deduction of tax, subject to the current tax legislation.
We will return monies held on your behalf as promptly as possible as soon as there is no longer any reason to retain those funds.
If any funds remain in this account after a period of 5 years then we reserve the right to pay such monies to a registered charity.
- Proceeds of Crime Act 2002 and the Money Laundering Regulations 2017
We, together with all accountancy practices, are required by the above regulations to have due diligence procedures in place to identify all clients, to maintain records of evidence of identification and to report in accordance with the relevant legislation and regulations.
- Postal communications received
All post received will be opened by a partner irrespective of the addressee, unless it is obviously a communication which we do not require, such as a third party invoice addressed to a client. These items will either be returned to the postal system for redirection or passed to the appropriate engagement partner or manager for action at their discretion.